RNS requires payment of the installation charge plus one month service before the application for service will be processed. Because RNS service is billed in advance, it is possible to receive more than one months' charges on your first statement.
Bills are mailed on the 1st, and accounts are due by the 20th of each month. If we do not receive your payment in a timely manner, you will receive a past-due notice as a reminder to pay. A disconnect notice will be sent out on the 1st and a cut-off date given. If we still have not received payment by that date, your service will be disconnected. To reconnect you will need to pay your bill in full, plus a reconnect charge ($35).
Services are subject to availability. After you have submitted your application, a customer service representative will contact you to verify that a service you chose is available in your area.
Individual Services
Residential Service Bundles
Business Service Bundles
Service Comments/
Directory Information
Check One:
*Non-Listed: Listed in operator information file, but not in telephone directory. Available from information operator. Additional charge required.
If Listed:
Listed in Directory as:
Long Distance Carrier
FCC regulations now allow local phone customers to elect to have NO long distance provider on their line (NO PIC option). To have long distance access it is the customer's responsibility to contact the long distance carrier of choice. The long distance company will then notify us that you have chosen them
Check One:
Carrier Code (PIC)
Customer Proprietary Network Information (CPNI)
RNS collects information such as particular services used, numbers called, frequency and duration of calls and billing records regarding the use of the telecommunication services that customers purchase from us. The company collects this information (CPNI) in order to provide the services requested and bill appropriately for services rendered.
RNS may use customer information without customer consent to market enhancements to services already used. For example, the customer purchases basic local phone service. The company does not need the customer's consent to use customer information to attempt to sell voicemail or caller ID service. However, RNS must have on file, the customer's completed "Opt-out" or "Opt-in" consent form before sharing customer information within the company in order to sell services the customer does not already have; for example, attempting to sell long distance service to a customer who has only subscribed to local service. If RNS uses customer information for other marketing strategies, consent must be given.
The customer has a right to the confidentiality of his or her information and RNS has a duty under federal law to protect that confidentiality. The customer has a right to consent (Opt-out) , or to oppose (Opt-in) , the proposed access, use, disclosure and/or distribution of customer information. Because of these rights and new FCC rulings, RNS requests that customers make a choice as to the release of information affecting the type of marketing information they might receive.
Please select ONE of the following options:
Opt-out gives customer consent to share their information allowing RNS, as well as any additional company, to market to the customer any specific communication needs, innovative products, service offerings, package discounts, etc. that may better meet the customer's communications needs. The "Opt-out" choice will be valid for up to two years, but may be changed by notifying RNS in writing of the desire to do so.Opt-in gives customer consent to RNS only , to use their information for marketing campaigns, special offers, new services, package discounts, etc. that may better meet the customer's communications needs. The "Opt-in" choice will remain in effect until changed by the customer, by means of written notification to RNS.
NOTE: Not selecting an option to authorize customer information for marketing purposes, automatically classifies the customer as an "Opt-out" customer , making the customer eligible to receive all marketing materials.
Customer Authentication Request
In order to prevent release of any customer information to an unauthorized person, new rulings from the FCC state that a customer must be "authenticated". Unless the customer provides a password, RNS will not release customer information over the telephone during a "customer initiated" call.
RNS requests that the customer choose a password, and provide answers to four simple questions (one of which will be asked if the password is forgotten.) Please do not use readily available biographical information, (i.e. mother's maiden name, SS number or last four digits, date of birth, or home address.)
Password
Back-up Questions/Answers:
Your favorite color is?
Your favorite soup is?
Your favorite flower is?
Your favorite month of the year is?
Please list the names and relationships of other individuals who may receive your account information (i.e. children, caregiver, interpreter, significant other, and/or spouse.) If no one is listed, RNS will only disclose requested information to the customer of record whose name/names appear on the APPLICATION FOR SERVICE. Remember, anyone asking for your information must provide your password.
NAME
RELATIONSHIP
I agree that all of the information I have provided herein is true and accurate. I have read the paragraphs detailing billing procedures, warnings and the disconnect process for failure to make payments and agree to those terms.
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