Mail Server Update 10/9/07 @ 4:00 pm

The migration to the MagicMail e-mail and web server WILL be happening tomorrow 10/10/07. It will begin at 10:00am.
We are hoping for quick and smooth transition to the new server.

We are excited about this change. We believe you will appreciate many of the enhancements available with the new server and invite you to explore your options when the Magic Mail log on is available online.

After migration you will need to use your full e-mail address (username@ruralnetwork.net) and password to log into your e-mail account. If you receive a username and password error please call Technical Support (414-8372 or 800-504-8887), for assistance in making the change to MagicMail. This DOES NOT effect the way you connect to the internet.

In most e-mail programs the changes can be made by following these steps Tools > Account > Properties > Servers and adding @ruralnetwork.net after your user name in the Account Name field.

As always, please call the RNS office (414-3000 or 888-355-4767) or technical support (414-8372 or 800-504-8887) if you have any questions or problems.

 

August 29, 2007 at sometime after 11:00pm -- Syringa Networks, our upstream ISP in Idaho, will be performing a maintenance to our fiber circuit. This will effect our customers in the Stanley, Idaho area. This outage should only last 30 minutes.

June 15, 2007 at 12:01am -- Syringa Networks, our upstream ISP in Idaho, will be performing system maintenance to patch bugs in their core Internet routers. Expect to experience sporadic service until the maintenance is complete. Arizona, Idaho, and Oregon customers will be affected. They expect it to take five hours, until 5:00am.

June 5, 2007 at 4:30am -- Carpathia Hosting, our upstream ISP in Arizona, is performing emergency system maintenance to resolve a service affecting issue that cropped up this morning. Expect to experience sporadic service until the issue is resolved.

June 2, 2007 at 5:00am -- We will be performing routine maintenance on our network infrastructure. Arizona, Idaho, and Oregon customers will be affected. We expect this to last one hour, until 6:00am.

May 26, 2007 at 4:00am -- We will be performing routine maintenance on our network infrastructure. Arizona, Idaho, and Oregon customers will be affected. We expect this to last two hours, until 6:00am.

May 14, 2007 at 1:00am -- We will be performing additional maintenance on our network infrastructure. Arizona, Idaho, and Oregon customers will be affected. We expect this to last five hours, until 6:00am.

May 13, 2007 at 1:00am -- We will be performing routine maintenance on our network infrastructure. Arizona, Idaho, and Oregon customers will be affected, though Idaho customers will experience longer periods of interrupted service. We expect this to last five hours, until 6:00am.

April 21, 2007 at 4:00am -- We will be performing routine maintenance on our network infrastructure. Arizona, Idaho, and Oregon customers will be affected. We expect this to last two and a half hours, until 6:30am.

April 20, 2007 at 4:00am -- We will be performing routine maintenance on our network infrastructure. Arizona, Idaho, and Oregon customers will be affected. We expect this to last two hours, until 6:00am.

April 14, 2007 at 4:00am -- We will be performing routine maintenance on our network infrastructure. Arizona, Idaho, and Oregon customers will be affected. We expect this to last two hours, until 6:00am.

April 12, 2007 at 4:00am -- We will be performing routine maintenance on our network infrastructure. Arizona, Idaho, and Oregon customers will be affected. We expect this to last two hours, until 6:00am.

April 5, 2007 at 4:00am -- We will be performing routine maintenance on our network infrastructure. Arizona, Idaho, and Oregon customers will be affected. We expect this to last two hours, until 6:00am.

April 2, 2007 at 11:59pm -- Syringa Networks, our upstream ISP, will be performing emergency system maintenance starting at this time. They predict that it will be completed by 5:00am on April 3. Sporadic outages may occur during the maintenance window. Arizona, Idaho, and Oregon customers will be affected.

March 13, 2007 at 1:00am to 6:00amTuesday -- We will have a CANOPY broadband outage on. This outage will affect service. Canopy customers will experience periodic drops of broadband connection during these hours. We are upgrading the software on our Canopy broadband network in order to provide the best possible service.

Thank you for your understanding and patience in this matter.

March 10, 2007 at 10:00am -- Due to complications which arose shortly after 6am, the Idaho and Arizona dial-up authentication servers, the Idaho mail server, the virtual web hosting server, and the secondary DNS server remained offline while maintenance continued. As of now all services have been restored. We apologize for the inconvenience.

March 10, 2007 at 4:00am -- We will be performing routine maintenance on our network infrastructure.  Arizona, Idaho, and Oregon customers will be affected.  We expect this to last two hours, until 6:00am.

March 7, 2007 at 4:00am -- We will be performing routine maintenance on our network infrastructure.  Arizona, Idaho, and Oregon customers will be affected.  We expect this to last two hours, until 6:00am.

January 17, 2007 at 4:00am -- We will be upgrading our Idaho backbone. Arizona, Idaho, and Oregon customers will all be affected. We expect this to last two hours, until 6:00am.

January 10, 2007 at 4:00am -- We will be performing maintenance on our Weiser, ID network infrastructure. Some of our switches, routers, and DSLAMs will be power cycled at this time. Arizona, Idaho, and Oregon customers will all be affected. We expect this to last two hours, until 6:00am.

November 14, 2006 -- We are currently in the process of upgrading our E-mail and Internet servers. For the next thirty days, please watch this network status page on our web site for progress updates and scheduled service outages.

Most existing services will be transferred to a new, high performance Dell PowerEdge 2850 rack system running MagicMail--a commercial Linux distribution with excellent Spam blocking, WebMail, and self service functionality. Other PowerEdge systems will provide backup and quality of service monitoring resources.

While we plan no loss of data during this process, we strongly recommend that all customers backup important E-mail that may be stored in WebMail, as well as any files stored on the FTP server.

July 15, 2006 at 1:00pm -- Internet service has been restored.

July 15, 2006 at 11:30am -- An ISP upstream of RNS has experienced a router hardware malfunction.  Internet service is currently unavailable while they effect repairs.

July 14, 2006 -- The mail server has been under attack by spammers.  As a result, measures have been taken to prevent this from happening in the future.  All undesirable traffic to the mail server has been blocked at the router level. All hosted domain E-mail is now filtered by Postini.

July 13, 2006 at 3:30pm -- The mail server is up and running, Thanks to our System Admin and the Guys at MTE for their assistance in resolving this issue. Agian, we express our Thanks to our customers.

July 13, 2006 at 10:00am -- The mail server is up and running, but it is still experiencing a cooling problem. This is causing it to process mail very slowly.

July 12, 2006 at 7:00pm -- The mail server is back up and running, with a temporary solution to cool the CPUs, while we wait for parts to be delivered.

July 12, 2006 at 5:45pm -- We are currently experiencing mail server trouble. The issues are being addressed by our System Administrator. We hope to have the problems resolved in the next 1-2 hours. RNS thanks our customers for their patience and understanding.

Old News

May 20, 2004 - Syringa, our backbone provider for Idaho and Oregon Internet, will be upgrading their main Cisco router this evening. Expect a downtime of about 15 minutes sometime between 10 pm and 2 am.

February 25, 2004 - The conversion of our Internet backbone to the Syringa Network is complete. Those DSL customers who did not change the IP numbers on their routers and modems should check that their applications are still working as expected through our static network address translations. Call our tech support line if you would like to update your DSL router or modem to a new Syringa IP number.

Also, email from certain Internet hosts may be delayed for several hours until the Internet Master root servers acknowledge our new IP numbers.

February 23, 2004 - We have nearly completed the move of all of our servers and customers over to the Syringa Internet backbone. Unfortunately, there was a hiccup in this process with certain changes we made last night. Users dialing into the 414-5600 and 414-1611 numbers were not able to authenticate their usersnames and passwords to establish a connection. We redid the routing for the authentication server and restored local Weiser dial-up service at about 10:30 this morning. Sorry for the inconvenience.